Q: How does the membership work? A: You choose the membership that suits your needs, and you will receive one of your selected treatments per month. Any unlimited additional treatments you wish to receive will be billed to you at the discounted member price.
Q: Do your memberships require a long-term contract? A: No. The Membership requires a 3 month commitment, after that you may cancel at any time with a 30 day notice.
Q: Do you have a combination membership for massage and acupuncture? A: Yes. We do, you may use your monthly treatment for either a massage or and acupuncture treatment, but acupuncture is only available at our South Austin office.
Q: Do unused treatments roll over? A: Yes. Any unused treatments will roll over for 12 consecutive months.
Q: May I gift my unused treatments to a friend? A: Yes
Q: Are there cancellation fees: A: Yes & No. No cancellation fee to cancel the entire membership (but a 30 day notice is required to stop the auto draft). Any individual service that is not canceled within 24hrs of that service will be required to pay a fee of 50% of the scheduled service. If less than 4hrs notice is given you will be required to pay a fee of 100% of the scheduled service or forfeit your treatment for that month. We value our therapists time and agree to pay them if we cannot refill that time slot, we appreciate your understanding. We also encourage you to send someone else in if you find that you can not make it to your appointment, and did not get a chance to notify us in time.